Last Updated: June 1, 2025

At Pankratz & Co., we're excited to get your new items to you! We partner with a network of trusted international suppliers and expert logistics providers to offer a wide range of products and ensure reliable delivery to our customers across the United States. To enable this diverse selection, we ship items directly from various manufacturers. This means your order might arrive in separate packages at different times! Rest assured, you will receive tracking information for each individual shipment.

Shipping Costs

We're happy to offer free shipping on all orders over $50 USD! For orders under $50 USD, shipping costs will be calculated at checkout.

Order Processing:

Once you place your order, please allow 1-3 business days for our team and partners to process your order and prepare it for shipment.

You will receive a shipment confirmation email with tracking information as soon as your order is on its way.

Shipping Times:

Our standard shipping timeframe to the USA is typically 2-3 weeks from the date of shipment.

We work diligently with our partners to meet this timeframe. However, in some instances, your package may experience slight delays due to factors such as high order volumes, customs processing, or other unforeseen circumstances during transit. While rare, these situations can extend the delivery window. We appreciate your patience and understanding should this occur.

Shipping Methods & Carriers:

To provide you with the best possible service and reach, we utilize a variety of reputable shipping carriers. Depending on your location and the specifics of your order, your package may be delivered by USPS, FedEx, UPS, DHL, or other trusted local and international couriers.

This allows us to optimize routes and ensure your order arrives securely. You will be able to track your package's journey regardless of the carrier used.

Tracking Your Order:

Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's tracking website.

Please allow a few days for the tracking information to become fully active and updated in the carrier's system.

Important Notes:

Orders are shipped on business days (Monday - Friday, excluding major holidays).

Please ensure your shipping address is complete and accurate to avoid potential delays or delivery issues.

At this time, we primarily ship to addresses within the United States.

Our Commitment:

We strive to provide a seamless shopping experience from Browse to delivery. While we work with external fulfillment partners and carriers, we are committed to keeping you informed and ensuring your order reaches you. If you have any questions about your shipment or encounter any issues, please don't hesitate to contact our customer support team at pankratzco.contact@gmail.com. We are here to help!

We appreciate your business and thank you for choosing Pankratz & Co.!